Refund & Return Policy
Last Updated: April 4, 2026
At Neeta Weez, everything is created with intention, care, and quality. All products available on this website — both physical and digital — are part of The Craftary, our product line designed to support everyday living, self-care, and intentional routines.
Because our offerings include both tangible and digital items, as well as custom services, the policies below outline how each is handled.
The Craftary Products
All products sold on this website are part of Ruby Road, including all physical and digital products.
We want you to love what you receive.
For physical items, you may request a return or exchange within 7 days of delivery.
To be eligible:
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Items must be unused and in original condition
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Items must be returned in original packaging
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Please note:
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Custom or made-to-order items may not be eligible for return
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Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect
Because digital products are delivered instantly, they are non-refundable. If you experience any issues accessing your purchase, please reach out and we will assist you.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3–5 days of delivery.
Include:
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Your order number
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A photo of the item
We will make it right as quickly as possible.
Custom Services
All custom services (including website design, branding, and personalized work) are offered through Neeta Weez and are non-refundable once work has begun.
Because these services involve time, strategy, and custom creation, refunds are not available after the project has started.
Cancellations
Orders cannot be canceled once they have been processed.
Custom services cannot be canceled once work has begun.
Farmasi Orders & Returns
Neeta Weez is an independent partner with Farmasi. Farmasi products are not sold directly through this website.
All Farmasi orders are placed through Farmasi’s official website and are subject to their own policies, including shipping, returns, and refunds.
For any questions regarding Farmasi orders, please refer directly to Farmasi’s customer support.
Contact
If you have any questions, concerns, or issues with your order, please reach out:
Neeta Weez
📧 hello@neetaweez.com